Refund & Cancellation Policy

Last updated 21 October 2026

This page explains when you can get your money back for anything bought on Toolshed, and how to ask. It covers AI Kits, the all-access pass and advertising bookings. It sits alongside our Terms of Service.

1. Who you are buying from

Payments are processed by Dodo Payments, which acts as merchant of record. That means Dodo Payments is the seller of record for your purchase: it takes the payment, calculates and remits any sales tax, VAT or GST that applies where you are, and its name is what appears on your card or bank statement rather than ours.

Toolshed provides the content you are buying and decides refunds under this policy. Dodo Payments carries them out. So the quickest route to a refund is to contact us at arthsinghal24@gmail.com — we can authorise it, and we would rather sort it out directly than have you dispute a charge.

2. AI Kits and the all-access pass

Kits are digital content. They are delivered immediately and in full: the moment a payment is confirmed, the prompts and guides inside the kit become readable in your account. There is nothing to ship and nothing to return.

We will refund you in full, within 14 days of purchase, if any of the following is true:

• you have not yet opened the paid contents of the kit;
• what you received does not match what the kit page described;
• you cannot access what you paid for and we cannot fix it promptly;
• you were charged twice for the same thing, or charged in error.

Outside those cases, a kit whose contents you have already read is normally not refundable, because you have had the whole of what you bought. We would rather say that plainly here than imply otherwise and argue about it later.

That said, these are inexpensive products and we are not interested in keeping money from someone who feels badly served. If you bought a kit and it was not useful to you, write to us and say so. We will usually refund it. We may decline where there is a pattern of repeat purchase-and-refund across an account.

The all-access pass is treated the same way, judged on whether you have opened the paid contents of any kit. It is a one-off purchase, not a subscription: there is nothing recurring to cancel, and no renewal will ever be charged.

3. Advertising bookings

Booking an advertising slot and paying for it does not publish it. Every booking is reviewed by a person before anything appears on the site. So:

• If we reject your booking, you get a full refund, automatically and without needing to ask. We review within two working days and tell you the reason.
• You may cancel a booking for a full refund at any time before the month it was booked for begins.
• Once a placement is live, the booking is for that calendar month and is not refundable for the part already run. If we fail to display it for a material part of the month, we will refund or extend it pro rata, at your choice.
• If we have to pull a live placement because it turns out to breach our Terms, we refund the unused remainder of the month and nothing more.

We do not guarantee any number of impressions, clicks or outcomes, and a booking is not refundable on the grounds that it performed worse than you hoped.

4. How to ask for a refund

Write to us at arthsinghal24@gmail.com with the email address you used to buy, and what you bought. You do not need to explain yourself at length.

We aim to reply within two working days and to authorise an approved refund within five working days. Once authorised, the money is returned to the original payment method. How long it then takes to appear is up to your bank or card issuer, and is typically a further five to ten working days — that part is not something we control.

Refunds go back to the original payment method only. We cannot pay a refund to a different card, account or person.

5. Chargebacks

If you ask your bank to reverse a charge without contacting us first, the payment provider charges a fee and the dispute takes weeks to resolve. Please write to us instead — we can refund you faster than a chargeback can, and we will. We may suspend access to paid content while a chargeback is open, and may close an account used to make repeated unfounded disputes.

6. Your statutory rights

Nothing here removes rights you have under the consumer law that applies to you, and where that law gives you more than this policy does, it wins.

Consumer rules in many places give you a cancellation or cooling-off right for things bought online, and also allow that right to be given up for digital content once delivery has begun with your agreement. By opening the paid contents of a kit you are asking us to begin delivery immediately and accepting that your cancellation right ends at that point. If you would rather keep the right, do not open the paid contents, and tell us within 14 days that you want to cancel.

Which consumer law applies depends on where you are. Our Terms set out the governing law for everything else, and we are based in India.

7. Changes to this policy

If we change this policy, the version that applies to your purchase is the one published when you bought. We will say so on this page, and we will not apply a less generous policy to something already bought.

Questions about this page: arthsinghal24@gmail.com.